Services

Call Intelligence: Turn Every Call Into a WIN

Missed calls mean missed revenue…are you missing the opportunities you need to scale your business to the next level?

Enter: Call Intelligence. Available exclusively in RYNOtrax2.0™, Call Intelligence is the next evolution in call tracking.

Trained on data from millions of real customer calls, the AI that powers Call Intelligence allows for automated, near real-time tracking, insights, and marketing attribution to ensure you capture and convert every lead that comes your way.

AI-Powered Insights What is Call Intelligence?

RYNOtrax Call Intelligence (CI) is an AI-driven CSR enablement tool that analyzes every incoming call and delivers actionable insights within minutes of call completion.

Not only does Call Intelligence provide advanced marketing attribution to know your results by call and marketing channel, it gives valuable CSR coaching feedback and call performance data, including insights into missed calls, long wait times, and hangups.

Stop Missing Calls and Losing Out On RevenueCall Intelligence is THE Solution

More Details About Call Intelligence

Common Call Tracking Problems that Local Businesses Face:

Are you tired of losing out on revenue because of missed opportunities? In today’s highly competitive landscape, home services businesses and other local companies that capture and convert leads efficiently and effectively are the ones that will set themselves apart from the herd. Call Intelligence is THE solution to missed calls and so much more.

CI provides you with complete call logs, a set of filters to quickly triage through areas of interest to you and develop actions to drive up your close rates, increase your revenues, and project the brand experience that lives up to your standards, one call at a time.

Call Intelligence Solutions

What Are the Specific Capabilities of Call Intelligence?

With decades of experience and millions of calls listened to, the AI powering Call Intelligence is unlike anything else out there.

  • Detailed calls statistics, call recordings, transcriptions, & summaries for each call.
  • Marketing attribution (for RYNO tracked lines) & classification by marketing channel.

  • Calls dispositioned by call status (answered, missed, voicemail) & relevance.

  • Contact dimensions (qualified, booked) and reasons if call does not progress.

  • Business dimensions (customer type, service type, service line, job type).

  • Time dimensions (day of week, and hour of day).

  • Agent performance with rationale and opportunities to coach.

  • Service quality rating with rationale and opportunities to enhance.
  • Caller sentiment rating with rationale and opportunities to improve.

Other Powerful Call Tracking & Analytics Features

  • Call log table with sorting, filtering to identify calls of interest
  • User selectable time periods and ranges to select calls for analysis & insights.
  • Call metrics and trends, including counts by status, conversion rates, & heatmaps.

Maximize Your Impact with Data-Driven Call Feedback

Stop missing out on calls and revenue. With RYNO’s exclusive Call Intelligence (CI) — integrated seamlessly into RYNOtrax2.0™ — every call is tracked, every time.

Call Intelligence provides your business with the solutions it needs to stay not just competitive, but positioned to dominate your market and grow your organization.

  • Real-Time Call Analysis
  • Automated Call Tagging & Categorization
  • Automated Insights
  • Powerful Marketing Attribution
  • Targeted Agent Coaching
  • Valuable Call Performance Insights

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Call Intelligence

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